"Nicola’s focus on the people-side of the change was key to the success of the implementation. She demonstrated a deep understanding of the issues and challenges around behaviour and culture during change and was able to ensure that potential resistance was overcome and buy in was achieved at all levels, from the project board to the end user."
David Millington
Lead Ombudsman, Financial Ombudsman Service
“Nicola led business change management across a number of important projects. Nicola quickly built strong relationships through her engaging, warm and pragmatic style. She has supported our programme through effective delivery and additionally through thought-leadership, sharing best practice and new ways of working. Nicola is a great ambassador for all things business change related, and has engaged the immediate team and wider stakeholders in the importance of this skillset during her time with us.”
Frances Taylor
Head of Integration Programme Management, Penguin Random House
“Nicola is a brilliant teacher and made the course content easy to understand, very engaging and encouraged us to apply it to our own experience which was great!”
Training Delegate
APMG Change Management Foundation and Practitioner Certification
“At last, a book that supports the change journey by providing step by step advice and guidance on how to deliver effective change from the early stages of inception through to embedding into an organisation and beyond. The Shape of Change will help many organisations to not only recognise the importance of managing change but how to do this in a way that will promote successful and sustainable change”